La Casa del Mundo,
Lake Atitlan, Guatemala
Frequently Asked Questions:
What are your prices?
At what time can I check in?
What time do I have to check out?
Can I pay using my credit card?
Is the tip or service charge already included in my final bill?
What is the cancellation policy?
Can I change dollars and/or traveller checks?
Will I have hot water in my room the whole time during my stay?
Is there a safe box at the hotel?
Despite the tranquil atmosphere, will there be an opportunity to stay up late and have a get-together after 10:00 p.m.?
I forgot something, how do I get it back?
May I make local and/or international calls?
Is there internet access?
How can I reserve the hot tub and how much does it cost?
Is there laundry service?
What are the food hours?
I'm a guest with a special diet, which options are there for me?
What food options or packages are there for children?
What drinks do you offer and can I bring my own wine?
Is Lake Atitlán safe to swim in?
What is our policy about smoking areas?
Can I bring my pet?
Are there opportunities for hiking at the hotel?
Can I climb any of the volcanoes around the lake?
Are there biking opportunities around Lake Atitlan?
Do you rent kayaks?
What time is the first and last public boat?
I don't want to depend on public boats, can I reserve a private one?
I would like to learn spanish, could you help me find a teacher?
What big steps has Casa del Mundo taken towards becoming environmentally self-sustainable, and which steps are planned?
Which is the easiest way to get there?
If I bring my own car where can I park it?
When I arrive by shuttle from another city how do I get to Casa del Mundo?
If I arrive by 'chicken bus' how do I get there?
How do I get there if I'm coming from the Guatemala city airport or Antigua Guatemala?
Home ~ Hotel ~ Activities ~ Reservations ~ F.A.Q.
La Casa del Mundo
El Jaibalito, Lake Atitlán, Guatemala
Tel: +502 5218-5332
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